Avon and Justine **** to me twice lets hear the third lie

So Avon, 11 April 2019 i contact you to inform you that accounts have been **********ly opened using my details, Vernique Belily & Vernique Celestine took on my matter. It was investigated and i was informed that the accounts will be updated at the credit bureaus. I purchased a credit report on 15 December 2019. Months after the supposed update of my profile.

To this day those accounts still appear as unpaid and overdue. So clearly the people i spoke to were lying to me and its evident no one cares.

Fortunately i am not a customer nor will i ever be. My question now is what should i do and who should i call to compel you to carryout your duty. Whatever happens i do not want to speak to the same people who i spoke to last time as evidence has clearly shown they are there to do other things besides their job.