Avon always resolve issues

Good day

When it comes to assisting with issues and queries I have you guys always come through for me and I really appreciate that. I have an issue that is not Avon Justine' s faultbut I was unable to receive my orders because of the below reason. Kindly please see below and advise/assist.

This was sent to *** for them to assist with the issue because this is bot the first time this happens, I always have to fight with PEP for them to share a pin for collection

Good day

When it comes to assisting us with account/ orders issues you realky show up for me and I thank you for that, please see below issue (which is not Avon's fault) but maybe you might be able to assist.

have an issue with PEP at Mhluzi Mall Middelbutg, so last month I had to call Avon and Justine to find out the whereabours of my courier,I had go to the store to ask and there was my unscanned parcel sitting on the counter, I had to ask them to scan my parcel so I can receive the collection Pin.

Now this month the same thing happened where my order had to return back to Avon Justine's whetehouse, I was advised by the lady from PAXI customer care I called on Saturday while I was enquiring about my parcel that it has been sitting on the counter for more than 2 weeks hence it had to go back to the wherehouse.

This issue was reported to PAXi amd PEP store was called for then to release my parcel in Aprik, this month is the repeat of the same issue, so basically soneone needs to be reminded to do their job, why are they still there if they need to be constantly reminded why they are getting paid, no this is unacceptable. My customers are raging thibking I took their monies and not delivering their products.

May orders

CRM_866489 and ***

Above are the orders that went back to Avon Justine' warehouse