Appalling service

<p>A ********** account is opened in my name with Avon. I called in and was advised what documets to send. I send the documetns as required and everytime they keep sending me emails saying there is no attachments. it is the third time now I send the documents and when I call in an agent by the name of Keke advise me what needs to send which i advise her i send the docs three times already. She was unable to assist me as she could not answer my questions. I request to speak to the person in charge and I am advised that Keben the supervisor is busy but what I fail to understand is she keeps advising Keke what to do. When I request to speak to the supervisor/manager I am told is very busy but everytime I ask a question she(Keke) tells me she's going to put me on hold and ask supervisor. This happened often. I asked for the name of the supervisor who does not want to talk to me and Keke advise me that she cannot tell me her supervisors' name. She just gave me surname which is Keben as per Keke and she tells me she does not know her supervisors name and surname. At this moment i am irate as a ********** account is opened now I am blacklisted because of AVON! Keben refuses to speak to me and then apparently Memory Ndyluvane answer the phone and tells me she is here to assist and I tell her I asked for the manager which she gives me the run around and telling me that they are not in. Which department works without a manager and a supervisor both at site? That is nonesense and I am using my own airtime which will not be refunded back to me. The AVON department I called in is apparently at SAGE OFFICE PARK, 56 LOTUS ROAD, GALLO MANOR, SANDTON, 2191. I find the manager Keben *********** not to get up from his//her desk to speak with a client. AVON is a big name household and you have it bad named on social media because you do not want to speak to a ****ed off client. This is my name that is on the line!!!!!!! You should not have agents f. You were apointed a supervisor/manager for a reason unless AVON made a mistake to appoint you as a person in charge because you are not helpful at ALL! I want my name to be cleared and apology letter on the *****lent application in my details. The fact that it takes so long to aknowledge clients complains and respond to their email clearly means management is not right there. Something needs to be done in that department as supervisors there are very ***********. I WANT MY NAME TO BE CLEARED FROM THIS AVON ACCOUNT THAT I NEVER OPENED!!!!! You are ruining my name with this ITC ****!</p>