KJ
Kaiuarie J

1 reviews | Active since Nov 2015

11 Aug 2016, 16:12

Angry & Dissatisfied Customer

<p>I have an account with Avon as I posted previously , my last order was in December 2015 ,I had a balance of R419 ,I have paid this on the 5th of January before payment dated 7th. I had then lost my payment , but I explained to Avon please check because I have used my name as reference ,they refused and asked to go get it from. The bank as I have done payment via the bank atm ,so I got the payment in April realising that Avon handed me to ITC which I asked ITC to sort it out as I have then sent from April till today 11/08/2016 proof but no one helped me. I have used a R100 worth of airtime ,being out on hold from call centres from ITC & AVON just to find out what's going on and then the lady says it's the first time sending my payment yet u have proof that I have sent it to ITC & AVON serval times via email . This has damaged my credit and I have been seeking employment for the passed few months and if this has been jeopardising my name birthday need these people to sort it out. I have read so many complaints about Avon and how they robbing women who are trying to earn and extra amount to run their households. I do not recommend that ant women should the Avon as they are full of nonsense and want to rob us. I as a consumer have rights and I will use these rights. This has been going on for 5 dreadful months and no one is intelligent enough to sort it out but stupid enough to make bad credit on our names. </p>

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Replies (2)
Avon Justine
Avon Justine's reply17 Aug 2016, 13:20
Official

Thank you for bringing this query to our attention.

Kindly be informed that resolution to your penalty fee enquiry is currently in progress.

Apologies for the the inconvenience caused to you in this regard.

Regards,

Avon Justine

KJ
Kaiuarie J's update17 Aug 2016, 13:27
Reviewer Update

need this penalty fee to be sorted by Avon as this was not my problem ,my account has been paid before due date and I am rather disappointed that I have to keep calling Avon and ITC to get a response ,why am I not being notified about what is going on with my account by Avon ? I need response and I need for this matter to be resolved as this is stopping me from pursuing with my career and my credentials.