An Avon rep who turned out to be a croo****

I sent below email to Avon over a month ago to which no response was given-

From: Pearl Wang Sent: Friday, May 04, 2018 12:23 PM To: ********** Subject: Complaint --- Non-delivery

To Whom It May Concern:

I can’t find any contact email address on *** site so I found this one on hellopeter.com which was given by Avon Justin to a consumer.

Below is the unthinkable WhatsApp message exchanges between myself and the Avon rep (“M” refers to the Avon rep Maria and “P” refers to myself) I approached from Avon’s official site (avon.co.za). Please have it forwarded to Avon’s management so that they can be aware of such scandal. Please also note that I no longer wish to deal with this ***** Avon rep by meeting her in a ***** venue (---she won’t pitch up anyways if you know what I mean). Therefore I am asking Avon to honor my long overdue order – not because I have to have it, but because I have paid for it and have been disgusted long enough by this Avon rep.

By the way, since 2004 I had been buying Avon products in thousands of Rands from different Avon reps, who were all good and honest. However I totally stopped buying Avon products since 2016 – after the several 30ml or 50ml Anew facial cream I purchased on promotion , when I received they all turned into a 10ml tube. In the end the work colleague I bought from said to me, “…I’m so sorry, they said it’s a printing error and nothing they can do about it”. I didn’t want to make any noise about it for my colleague, however, I’m sure if one bought a jar of cream at Dis-chem which was placed under a wrong price tag on the shelf, Dis-chem would simply honor it due to their own mistake (and based on consumer protection act as well). I’m saying this from my own experience with Dis-cheme – just shows you the different business ethics displayed by a different company.

Anyhow, below is the farce I was subjected to after approaching the Avon Rep from your official site – Mmakosa Maria Masekane, mobile number +27 ********** 616-

2017/07/31: M: This is Maria I send you the sms Please unswer or call P: Just rep****. Plz send me banking detail thanks. M: Is Standard bank Account no: ********** 11 is a cheque account Bedfordview Garden. Thanks you. Maria R981 P: Hi Maria, just EFT R981 to your account. You should have received an SMS notification. But it’ll probably only reflect on your account tomorrow as it’s a different bank.

2017/08/01: M: I did get the sms, I send your order. Thanks. P: Hi Maria, I’d like to add 3 items from August catalogue: P-115. Code 30357 day+night+eye creams @R409; P-127. Code 06778+09191 blackhead strip+toner @R99; P-175 code 75204 lip stick ********** M: Thanks, Will will do.

2017/08/04: P: Shall I EFT for the 2nd order now or shall I pay you cash for it on delivery? M: Hi, You can do the eft for the second order. You will get the first orders this weekend. I call you. Thanks, Maria P: Transferred R548 to your account. P: Hi just wanna find out about the delivery for this weekend?

2017/08/07: M: Hi Pearl, I just send your second today because I can’t send order under R981000. Thanks. Maria. M: Sorry I mean I can not order under R1000 P: Not a problem. It’s understandable.

2017/09/02: P: So when can the small order be delivered? It’s been almost a month since.

2017/09/04: M: Will collect at weekend my mom is been very sick but she is better now. Sorry about the delay. Maria

2017/09/05: P: Ok not a problem

2017/09/23: P: Hi it’s been another 20 days and my order still not delivered?

2017/09/26: M: I was not in Joburg my was sick you will get your order this weekend

2017/10/02: M: Hi, I went to get the orders on Saturday but they sold that but I place the same order again. I am so sorry. Sorry again but you will get it soon. Maria

Maria went dead silent since… Now, 4 months later….

2018/02/15: P: I will take legal action against you if my order is still not delivered by this Saturday. M: I place your order again you will get it month end I did not forget you I just had a problem.

2018/02/23: M: Got your order P: Oh eventually… you may message me to drop off at 36 Rollo Street Cyrildene this weekend, thank you. M: I am going away this weekend P: Must I ask Avon to honor my order? It’s almost 6 months since M: You know what I am doing you a favour to bring your order to your house so you not order me around. P: You are so wrong

2018/03/09: M: Hi Can we meet at MacDonald bruma on Sunday so you can get your order Maria P: Yes we can. What time on Sunday?

2018/03/24: M: I will call you tomorrow. We can at MacDonald bruma at 11:30. I will you P: I am overseas right now until the 8th of April

---The end of WhatsApp message exchanges, I haven’t heard from this con-artist since---