amount paid, not reflecting on account

<p> </p> <p> i paid Justine R700 - 00 on the 20th of April 2016,</p> <p><br />on the 9th of may i send them proof of payment because amount was not reflecting , on the 11th i got a response to say i must send the Proof of payment again , which i did.</p> <p> </p> <p><br />on the : 16 May i got an email payment will be reflecting on my account Shortly , after 14 days the amount was not relecting ,</p> <p> </p> <p><br />i made several calls and all was promising , on the 13th of june i made another call and the lady that i spoke to she transferred me to the senoir consultant who said that he has escalated the issue and the money will reflect in 48 hours and some one from Justine will call. nothing happened still.</p> <p> today on the 20th of June , i called again only to be told that i have to take the matter with the bank , since they can't trace the money . </p> <p> </p> <p><br /> the only thing the bank can help me with is to give me proof of payment , which i already have . they can't reverse the payment cause its after 40 days .</p> <p> </p> <p>i'm very disapointed with Justine , atleast they should have called me or email me to give progress . which they didn't . i had to call only to be given one empty promise after the other</p> <p> </p> <p><br /> </p> <p> </p>