Allergic reaction to Justine product - no resolution

My issue has been outstanding since January 2025 and there is still no action by the sales manager in Mossel Bay nor any follow up from Avon Justine on my complaint ... here are the facts:

On 30 September 2024, I ordered from an AVON JUSTINE representative in Mossel Bay. I decided to try the Justine A-Firm Day Cream (***) in addition to other items I purchased. As the rep was getting married and was away for long while, I only received my order in early December. Having a bit left of my regular day cream, I only opened the Justine cream in January. An allergic reaction occurred causing severe stinging and burning in my eyes a few hours after application. This was the ONLY change to my makeup regime. I tried application another time and the same reaction occurred. I cannot tell you the disappointment that ensued as a result of this cream reaction. I have used a few well known products and not had reactions to those brands, namely Placecol and Lóreal. I reported it immediately to my rep who has been asking on my behalf for a refund since then. She was unable to get any other response from Justine/Avon except “sorry but we cant do anything about it” and some mention of “60 days”? Based on the above timeline of events, I fail to see exactly what the issue is.

AVON JUSTINE then sent me a stereotyplcal response that I (the customer) was to complete a customer complaints form with a clear copy ID of who placed the order.

My rep then gave me the name and contact details of her sales manager in Mossel Bay who, despite numerous follow ups with her, never bothered to actually get back to me with any form of response. I contacted her again via WA on Thursday this week to say I would go to social media if I did not receive some form of response by Saturday. She did not even bother to reply. Entirely unacceptable. The initial price on the cream was R399 with a 25% off which made it a total of R299.25. I am requested a refund. My rep has the returned cream with her (which has barely been touched).

To say I am angry and upset is the least I can say. There has been no resolution, no contact and no response despite my frequent attempts to engage with so-called Sales Manager who is above my rep. What type of people does this company employ?