After 4 months, still no delivery!!!!

I ordered a pare of earings (the earings I wanted to wear to my wedding, that took place early November) and a watch from Avon. The Avon rep was very helpful in that matter, as I placed my order with her. Rachel, who is suppose to help the Avon rep, as she is still new to this, told her that I should pay in advance, and so I did. A month went by and finally I received my watch. I was told that the order got mixed up so I will only receive my earings in the next week or so. Another Month went by (November) and still no feedback from Rachel. Rachel didn't even have the decentsy to let the Avon rep know what's going on. The rep had so many disappointed clients just because Rachel, the one who were supposed to help her and guide her trough her first sales, didn't keep her up to date. Just before Christmas 2014, after lots and lots of angry messages, Rachel finally responded and told the Avon rep that there are no more stock available... after 4 f*cking months!!! <br> 1) I didn't get my money back.<br> 2) The Avon rep lost clients!!!