Adjustment ***

I placed an order in September and two items were not in the box, rare gold and musk. The adjustment was musk was done but that of rare gold was not done. I called severally and was told to resend picking slip which I did on all occasions. I spoke with Mosatiwa, Lucretia, Nelisiwe and just today, I spoke with Thokozile after getting this message...

ITC BA has been mandated to obtain payment from you regarding your AVON arrears account. Contact ********** 010 NOW to protect your credit rating and avoid further collection costs being added to your account. Ref ********** 22 .Please ignore if paid.

It's like Avon wants to give me a bad record. In one of the emails, it was said that it exceeded 40 days but tracing back to my email, it was sent same day I got my order. On all occasions that I was talking to this people on phone, they didn't tell me the reason was because the rare gold was written as one( I did because the other was a free item and I can't claim for a free item) until I called Nelisiwe and she sent the response to me that it exceeded 40days.

Why can't customer service respond to email of them receiving messages? I wouldn't have known about the 40days issue if not after speaking angrily with Nelly. Why do I have to be kept in the dark each time I call? Do I have to pay for what I did not receive? I've lost all customers due to this and really, I'm not going to buy anymore from Avon, I just want this to be sorted.

I sent a detailed email from the first email sent to nib to Thokozile today, told her to respond but she also has not responded and that is why Im complaining here because this has happened several time, I'm being pushed around thereby spoiling my credit record. I hope something is done to clear my name.