SD
Sindisiwe D

1 reviews | Active since Jul 2011

17 Oct 2024, 11:07

Account paid up but keep getting additional fees

I have been struggling with having an account closed and no one responds just automated. I paid up my account in May and 2 months later another fee of about 150 came through and keeps increasing, now paid that R179. Please can I get confirmation that the account was closed and wont keep getting new fees every 2 months.

0
Replies (3)
Avon Justine
Avon Justine's reply17 Oct 2024, 13:10
Official
Good day Sindi, 

Firstly on behalf of Avon Justine i would like to apologize for the frustration caused to you during this journey with us. I have contacted you via email and attached the letter confirming that your account has been settled and closed. 

Thank you 
Kind regards 

Renay
SD
Sindisiwe D's update17 Oct 2024, 13:13
Reviewer Update
Thank you so much for the prompt response, letter received! This is the best and quickest response I have received.
Avon Justine
Avon Justine's reply17 Oct 2024, 15:19
Official
We are glad that we could assist you.