ACCOUNT PAID IN FULL AND CANCELLED NOT UPDATED

I HAD AN AVON ACCOUNT , IT WAS PAID IN FULL , I CANCELLED THE ACC 2 MONTHS AGO , I CALLED CREDIT CONTROL AND ASKED THEM TO UPDATE IT ON ITC BEC I NEED TO APPLY FOR SOMETHING . TILL TO DATE IT SHOWS ON ITC THAT I HAVE AN INSTALLEMENT WITH THEM , AND HAS NOT BEEN UPDATED