Account Nr:***

Good Day

Please advise how far or what is the resolution regarding this matter.

I got a message from Hello Peter that the matter has been resolved but the resolution was not communicated to me.

These below are some of the emails that were going back & forth between Avon & I.

Mpho Mpete ---------- Forwarded message ---------- From: "Mpho Mpete" ********** Date: 18 Dec 2017 13:41 Subject: Re: Hello Peter Complaint: Account: ********** 14 To: "Janine Dwayi/WST/ZA" ********** Cc: Hi there

Its possible because my phone is been on the entire time. Mpho Mpete

On 18 Dec 2017 12:31, "Janine Dwayi/WST/ZA" ********** wrote: Dear Mpho, Thank you for contacting Avon Justine. Please note, I tried calling you at 12:29 pm today and the phone goes to voice-mail. Kindly note that I have escalated your query for approval. Also, note that the managers that need to approve is on leave and will only return in January from the 9th. Once I receive feedback I will advise you accordingly. Yours in Beauty, Janine Dwayi Escalations & Retentions Consultant 56 Lotus Road, Sage Technology Office Park, Gallo Manor, 2052, South Africa Phone ********** **********

From: ********** ********** Sent: Saturday, December 16, 2017 3:08 PM To: Mpete, Mpho ********** Subject: <External>Re: Account Nr: ********** 14

Dear Mpho, Thank you for contacting the Avon Justine Queries Team. Incorrect Brouchers Kindly note that as our terms and conditions we regret that returned brouchers will not be credited. Should you have any further queries, please don't hesitate to contact us. Yours in Beauty, SCTNR: Matumelo Sangweni ---- Original Message ---- From: ********** To: ********** Sent: 15 December 2017 09:39:48 Subject: Account Nr: ********** 14 Hi there I urgently need your assistance… I had a delivery of 2 boxes full of brochures. I am told by the agent that I`ve ordered R250 brochures. It was the first time I`ve ordered on line and first mistake hence the big order mistake. Kindly arrange that the boxes be fetched from the office as I don’t know what to do with them . Your urgent response will be highly appreciated as I will going on leave today and I wont have any access to my emails. Thanks Regards Mpho Mpete |t Nike Africa 12A Growthpoint Business Park, Tonnetti Street, Halfway House, Gauteng | Private Bag X98, Halfway House, 1685, South Africa  +27(0)11 **********  **********