tM
thuli M
1 reviews | Active since Apr 2013
21 Apr 2015, 15:31
Account not updated
I placed and other with Avon on the 20 April 2015 and on the 21 April i received an sms stating that i need to to make a payment of the amount that i made in March that didn't reflect on their system i questioned it , they requested for the proof of payment which was sent and i also received confirmation email that the payment has been allocated but today i have been trying to call the lines are busy you wait for long i can see most of us are having issues . i have spend a lot of money calling Avon i don't have energy anymore to complain or to explain <br> Now my order is delayed while i have customers waiting ....bad customer service first degree
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Avon Justine's replyOfficial
22 Apr 2015, 10:27Hello tmolefe,
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, Admin department just contacted you to no response.
R1400 payment journal is not submitted on the account because they need the actual proof of payment.
Required proof of payment must have the FNB account number, reference number, date and amount.
They advised that you view the payment on your transaction history for detailed info and journal will be actioned efficiently.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, Admin department just contacted you to no response.
R1400 payment journal is not submitted on the account because they need the actual proof of payment.
Required proof of payment must have the FNB account number, reference number, date and amount.
They advised that you view the payment on your transaction history for detailed info and journal will be actioned efficiently.
Warm Regards
Avon Justine
Avon Justine's reply22 Apr 2015, 10:27
Official
Hello tmolefe,
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, Admin department just contacted you to no response.
R1400 payment journal is not submitted on the account because they need the actual proof of payment.
Required proof of payment must have the FNB account number, reference number, date and amount.
They advised that you view the payment on your transaction history for detailed info and journal will be actioned efficiently.
Warm Regards
Avon Justine
Thank you for bringing this query to our attention.
As per our telephonic and e-mail conversation, Admin department just contacted you to no response.
R1400 payment journal is not submitted on the account because they need the actual proof of payment.
Required proof of payment must have the FNB account number, reference number, date and amount.
They advised that you view the payment on your transaction history for detailed info and journal will be actioned efficiently.
Warm Regards
Avon Justine