Account misconduct/Poor customer service/*****

<p>In June 29, 2016, I placed an order with Avon for R300 but my invoice was R700.15 with an extra order I have not placed. I called the call centre and found out the lady by the name of Annelene Groenewald which happens to be my Zone manager ( ********** ) placed an order on my behalf, accessed my account without my consent and duplicated my order. I realised that Avon doesn't have any protocols when dealing with people who come in and out of your account as they please. The customer agent wasn't helpful just gave me contact details of the person meaning I have to deal with it and see to finish that I sort out my account issues and make sure the account is paid up. I called the Annelene and she agreed to take the order and credit it. In July, my account still reflects R700 meaning she took the stock and never made a credit. I attempted to call her but she blocked my number and not taking any of my calls. I have recently paid my account with the stock I don’t have in my possession. Clearly, it means I have bought the order for her. In August 12, 2016 I called the call centre to close my account and to my surprise there is a process to follow yet when I lodged a complaint regarding people accessing my account without my knowledge there no processes in place. I have to solve the problem on my own, it’s not Avon's problem. Avon managers are so determined to score points or impress whoever that they are making sales or money, for them its ok to place order on other people account and get away with it because the company itself doesn’t have any rules and regulations in place for such cases. This is a kind of company Avon is, promoting *****. I have paid up my account and would like the account I have with Avon to be closed. ACCOUNT NUMBER: ********** </p>