Account close

I have a account with them , yes sure i did use it along time ago. So today i place a order , and make a part payment so long.

Then i recieve a sms that said my order is on hold i must please pay the amount as on sms recieved to release my order.

So no sms was recieved and i called them .

They told me i need to get my team leader to send them a mail to re open my account.

The problem is my team leader do not respond to me on my request so what happens if she doesnt want to assist i loose my money?

Not fair.