Absolutely pathetic service

on 4 and 10 March I sent the following emails: Dear Avon Customer Service,

I am writing to formally express our extreme dissatisfaction with the service we have received regarding an Avon order placed and paid for on 11 February 2025. Today is 4 March, and despite repeated follow-ups, we have yet to receive the products, making this the worst service we have ever experienced with Avon. Attached please find pictures of order confirmation, proof of payment as well as the account details of the account that payment was made into on 11 Feb. The fact that you, AVON, have an issue with your rep account has absolutely nothing to do with the customers that have ordered and paid for the order in full.

Not only has the delay been unacceptable, but now our representative, Douglas Botha, is struggling to obtain a full refund. The payment was made directly into the Avon account, and yet the resolution process has been unnecessarily complicated and delayed. This is causing great frustration and inconvenience.

We demand immediate action to either dispatch the products without further delay or process a full refund as soon as possible. Kindly confirm receipt of this complaint and provide a prompt resolution.

We hope to hear from you urgently, as this issue has already been ongoing for far too long.

Sincerely,

Liezl Clegg

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Liezl Clegg <***> Mon, Mar 10, 11:04 AM to customer.sa

Subject: Follow-up on Unresolved Issue Regarding Order from 11 February 2025

Dear Avon Customer Service,

I am writing once again to express our continued dissatisfaction with the lack of response to the email sent on 4 March 2025 regarding our unresolved order placed and paid for on 11 February 2025. As of today, we have still not received any acknowledgement or resolution from your team. This is incredibly disappointing, especially given the urgency and the clear details outlined in the original correspondence.

To reiterate, despite repeated follow-ups and providing all necessary documentation, including the order confirmation, proof of payment, and account details, there has been no progress on our order. This delay has already caused significant frustration, and the ongoing lack of communication or action from Avon only exacerbates the situation.

Additionally, it is highly concerning that our representative, Douglas Botha, is still struggling to obtain a full refund, despite the fact that payment was made directly into the Avon account. The issue with the representative's account should not be affecting customers who have paid in full and are simply expecting the products they have ordered or a full refund.

We are now forced to demand an immediate response from you. We expect either:

The dispatch of our products without further delay, or A full refund to be processed without additional complications. Please confirm receipt of this email and provide an immediate update on the steps Avon will take to resolve this matter. Given the already excessive delay, we expect urgent action and communication from your team.

We trust this matter will be prioritized and resolved without further inconvenience.

How pathetic is this. Today (2 April 2025) 50 days later, and still not even acknowledgement from Avon on my emails not even mentioning a refund or delivery of the stock.