A Month and no payment on account yet

On the 1st of February someone made a payment to my Avon account. She accidentally used my Capitec account number as reference instead of my Avon account number.<br> I immediately brought the problem under Avon's attention, and requested that they allocate the payment to my account. However, it's nearly a month later and three queries that was sent again to request a correction to the above account, and I have yet to see any payment reflect on my account.<br> It can't possibly take a month to verify a payment and do reconciliation of a banking account, seriously??