3 months to deliver order

For years I have been very loyal to your products but my last experience has been very frustrating and disappointing. Ordered from our local Avon representative and not only did it take 2 months to deliver but had 2 items out of stock, which is fine as this happens. It is now month 3, still no items or the refund I requested to go somewhere else to purchase the 2 items needed. For me ordering from Avon not only gives me great products but is very convenient as I don't need to go from store to store. Very sorry to say but I will not be supporting Avon anymore.