Pathetic Customer service

<p>I called Avianto to make a booking for my mom's 60th on 9Dec2016, I was asked to forward a mail to ********** my request and I did. I had to call back at 9:00 on 12Dec2016 to ask if My email had been received and I was asked again to forward the request to ********** and that she would respond immediately. After No response I called again at 14:00 and asked to speak to a senior manager as she had not responded. The receptionist asured me she would call back and I never received a call from her, instead she responded immediately with menus requested. I sent through a response on Thursday 15Dec2016 with my menu request and called to notify that i had responded to the mail & yet again i was reassured she would call back. I had to call again today to ask for a senior manager to assist me and i was told the GM was not available. I spoke to the Reservations Manager who apologised for the poor service and assured me that Seipati would call me back. I have yet to receive a call from Seipati and Ive had to arrange an alternate venue for the party as it seems No-one is willing to assist with my request. I am disappointed as I have hosted several other functions at Avianto and the service has always been excellent.</p>