Bad waitress service

Christmas lunch 2025 (table 29): good food, great ambience, BUT very poor service. We had a waitress who confessed to know nothing about the menu, drinks (she did not even what a draft beer is, she did not know whether she could serve tea or coffee - when she eventually brought the tea, she had already poured milk inui it), she did not know what the "bill" was when we calked for it. She brought our last order in take away packs even though it was still 15:20 and when we asked she simply she doesn't know why. All in all very bad service but great venue and good food Manager on the floor was alerted and she said we can call her if there's anything that is not going ok but she disappeared and the other waiters assigned to other tables were not willing to help our waitress