Zero customer service

This company has zero customer service, firstly they deducted their monthly premium on the 25/05/2024, it was successful. Logged into AVBOB online self service just to check my policy, was surprised to see that there's a premium debt which was raised which I do not know, according to them is for non payment of Jun but they deducted. Made numerous calls to their call centre, spoke to three agents, all seemed confused and told me that they get back to me, none of them did. Called the following day to follow up, agent said she will send an email to Debit Order department, she even cc'd me. Still no feedback given. After a week, which is today, I called call centre, the said said she will call me back with a solution, it's been 2 hours, still no feedback. Don't know why signed up with them, coz their service is a wreck😞😞😞