Your service is poor & disgusting.

I app**** for cash back bonus from your Strand branch I was told my bonus was paid to my Absa bank in May 2020 which surprised me because my Absa bank account was closed in 2018 & I pay my premiums in cash.Next day I went to Absa bank to find out if I have an active account with them, It was confirmed by Absa that my account was not active since 2018 therefore its impossible to deposit or pay anymoney into that account,I went back to your branch to ask them to give a proof that My bonus was paid into that account that I couldn’t get help nor the lady that was trying to help could get help from your offices or whoever is dealing with cash back in your head office.I was told someone is gonna me, no call,I called back,I was told Im gonna call you back in 5 minutes I waited theee entire day. What disgust me is how poor the service is,It could have been that I want to burry someone would I have to run around like a headless after you telling you how to do your job efficiently,I am not updated about any progress.I could teach you something & more about customer service free of charge because you really need it.I dont really take bull**** that much I was tolerant of your nonsense I could have been seeking help to burry someone is that a treatment I would have received If I happened to claim. It’s totally disgusting that your communication with your clients can be this poor over a 5 minutes solution.It ****es me off.