YOUR LIFE HAS NO MEANING

Hi admin, I am doing this review on behalf of a family friend who do not have access to this platform. My friend's mother passed away suddenly on Friday evening. It was suc a shock to all of us. Her mother has a policy with AVBOB and she only has one payment outstanding for the month of June. Today she went to AVBOB in Belville, Cape Town and was advised of the one outstanding payment. Her uncle who went with her was willing to pay the outstanding amount but was advised No It will not be accepted. I would like to give some background of this lady. She has retired from her job 2 year ago and to date has not received a single old age pension because she was drawing her UIF. She was advised to wait until she has no more funds available from the dept of Labour before she could apply for her old age pension. Something that she was going to do but it poured alst week and she couldn't go and stand in the rain. This was a 64 year old women who was raising her 3 grandkids by herself. I mean is there no sympathy for a family like that??? I would like to know hoe AVBOB could not help her unemplyed daughter and brother with this?? I may not receive a response from you, but as a human being I believe we should have some form of empathy regardless of the fact that we know or may not know the person. A life that meant something to a community of people and how is it possible for us to bury this women with dignity??