You will struggle before you get your refund

In June I cancelled all my policies, I emailed everything including my bank statement and ID copy but today instead of refunding me all my policies they want me to send bank statements and ID copy again worse fax it, who at this day still uses fax, I have emailed them to *** but you I must do it again and again. Please refund me all my policies money I don't have time for your up and downs. You have my bank statements and ID and all canceled policies number why must I send for each policy and worse fax..