MR
Mokgadi R

1 reviews | Active since Jun 2017

23 Jun 2020, 14:34

Yes

Good day, i have experienced a very bad service at AVBOB Centurion Jean Avenue, i have cancelled one of my policy since last year on 26 November 2019 and there policy was not cancelled. Then in mid March 2020 i went to the same branch to cancel the same policy and still policy was not cancelled, then end of May 2020 i went to the same branch to cancel the same policy as they still deduct the money so to my surprise on Sunday 10 June 2020 i received an sms that says " we cannot process your enquiry due to outstanding info''. please can i get the policy cancelled and get my refund from last year November, clearly the consultant at centurion branch didn't cancel my policy for the past months since i never receive an sms. Please treat your client with respect AVBOB.

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply25 Jun 2020, 08:25
Official
Dear Mokgadi R

We thank you for making us aware of your complaint and we will be in contact regarding the matter. 

Kind regards,

AVBOB Complaints Department