VM
Vuyiseka M
1 reviews | Active since Jun 2021
20 Aug 2021, 14:28
Wrong policy number provided
I enquired a reference number to use as i was going to pay my policy via pep, the lady at the call centre gave me a wrong ref number that happened to be a policy number for another Avbob client. I recognised this after making a payment already. I tried to to enquire with Avbob so that they can transfer the payment to the correct policy but until today there has been no help. I don't know how many emails and phone calls i have made but still with no luck.
Helpful (0)
Replies (1)0
Replies (1)
AVBOB Mutual Assurance Society's replyOfficial
20 Aug 2021, 15:42Dear VM,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,
AVBOB Mutual Assurance Society's reply20 Aug 2021, 15:42
Official
Dear VM,
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
We thank you for making us aware of your complaint and we will contact you as soon as possible to resolve the matter.
Kind Regards,
AVBOB Complaints Department
Best regards,