Worst Service, wrong Coffin - messed up my mothers funeral!!!

My mother passed away 18/07/2021. We went to see Leon @ Avbob Horison on 19/07/2021. First the guy who attended to us "Leon" was not giving us his full attention. He was taking and making calls while we had to wait patiently for his attention. After we accepted the quote we had to rush to the hospital to arrange for Avbob to take possession of my mother - Leon instructed us to be there at 12H00 - his team only showed up at 14H50. During the week we struggled to get feedback from Leon - WE HAD TO CALL SEVERAL TIMES - SENT EMAILS SEVERAL TIMES. The Funeral Pamphlets was done on the last day. Each time I called Leon, I was asked to confirm details about the funeral arrangements - This indicating to me that he did not have a file for my mother to write down the agreed arrangements. Even on the last day when I spoke to him @ 15H00 he asked me again about the coffin being inside our outside. After we told him over and over we want a viewing - that the top must be open, but sealed with plastic so we could view my mother. he told me he would arrange that with his son right away. ON THE DAY OF THE FUNERAL 1 – The coffin was not the coffin we chose for my mother. They placed my mother in the ugliest coffin – the Lake City Oak 0076. When we had a closer look we noticed that this coffin had some damages to it – it looked like a used coffin to me – I am very upset about this. – How do Avbob expect me to pay for a coffin that was not our choice? 2 – The flowers on top of the coffin were not fresh – there were wilted roses and coronations in between the other flower. Some flowers were damaged as well. We did not even take the flowers with us. I was ashamed for the condition and wilted flowers. 3 – The pamphlets – The date of death was not corrected - it was in a digital format. There was spelling mistakes not corrected as well after I asked this to be checked by email and personally. 4 - The plastic used on the top of the coffin was so dirty we could not see my mother clearly. I am still very upset about this. It's not like we can re-do my mothers funeral!!! I am embarrassed of what the family thinks of me - this was the last thing I could do for my mother and Avbob made a mess of it!!!