Worst Service ever and very heartbreaking.

Worst Service ever and very heartbreaking.

Avbob was contractually obligated to bury our loved one with dignity on the 16th January 2020, they did not pitch. We had to make plans to bury our loved one yet we paid for a service. This was very heartbreaking to witness. When contacted, the branch manager kept dropping calls and the head office call centre was contacted, who also could not be of much help. All these call have been recorded When we went to the Lebowakgomo branch later on the same day, (branch manager), confirmed on record that she indeed hung up the phone as she was in panic and had no solution at the time . she Promised heaven and earth to restore the dignity of the family and take action on where necessary. She was to write an email to us on the same day. Till today, two follow ups later, she is nowhere to be found.

We have evidence that supports the non-attendance by AVBOB, Minutes of the meeting both in audio and visuals for the funeral and recording of the phone calls. The Complaint form was handed in to the branch manager of AVBOB Lebowakgomo. No response, no action or full refund within 24 hours as promised.

We have exhausted all options to resolve this matter amicably. We were promised a smooth funeral. We got a shameful service We were promised full response on e-mail by The branch manager. We were promised full compensation for the funeral costs and disciplinary processes for all parties involved in, Nothing to date.

We have written another complaint but their mailbox is full and the email could not be deliver. We will be seeking legal advice in order to resolve this matter since Avbob does not value us as customer. No family deserves to go through what Avbob did to my Family. They have ****** us of a moment to bury and Mourn My Dad in Peace and Dignity.