Worst service ever

I logged a funeral claim on a Monday night via email, i was never contacted or acknowldeg if they received my documents until i called them for follow up, that's where they told me there is outstanding documents, already lost a day , i sent back the outstanding documents , no communication if all is well, third day i phoned again, they told me they sending an email to the claimdepartment, no one contacted me, fourthday, someone contacted me that there is another outstanding documents and i have to forward the docs, i did same time cos i was left with no time we have to bury my uncle, no one contacted me, when i call they were telling me that they are sending an email to claimdepartment will call me, come Friday, i am now desparate i need to pay for the funeral, i phoned, they told me stories and T hey were so rude that there is nothing they can do, they have to wait for the underwriters, i ended up accepting the defet cos it was too late there is nothing that i can do, i had to lend money so that i can cover what needed to be covered, i have about 3 policies with Avbob that i want to cancel come Monday, i am so angry and disappointed with Avbob.