WORST SERVICE EVER

Since my previous review on 13 August i was promised that the claim will be paid out, but up until now no one at avbob can can give me a reason why the claim is not paid out. First they said the claim was finalized and will be paid out bin 3 days, Then it was at the complaints dept. Then it was at the refund dept. Then someone from the complains dept phoned me and said it is at the IT dept. Then on monday avbob Pta North told me it is at the finance dept. HOW MANY DEPARTMENTS MUST A CLAIM GO THROUGH BEFORE IT WILL GET PAID OUT?? OR IS IT JUST THE INCOMPETENCE OF AVBOB PERSONELL???