Worst service

AVBOB gives the worst service ever in the 4 years paying a funeral cover, on the 14 January 2022 a claim was made since our Grandfather past on the day before, R2500 was supposed to be sent and was not.

As we wait for them to also cover the funeral we were told the policy is 2 months behind, we asked how come because only December was not paid and the can deduct the arrears from the R20 000 cover. The next thing we were told the deceased has a different surname from the policy holder since it was Mabusa instead of Mabuza which we know Home Affairs always do such errors.

We ended up not getting anything from these people and I find it useless paying funeral cover because your stress level will go up on the event of death.