Worst experience ever

I had a a very bad experience with avbob ,my child passed away at the hospital in baragwanth hospital, and the experience is so bad went to avbob and I asked if they will be able to cover my baby they said yes and I thought that I was covered I had nothing to worry about all this days the were quite I kept asking if is there anything that will be needed like adding money and staff they said no everything is under control ,on a Monday they told us that they will fetch the child in hospital but they delayed the whole process we had to do almost everything on our own b4 they could get there,what hurts is that they were supposed to see that my baby is injured and they had to open a case against the hospital I called to tell them that still today I still haven't received a feedback they are unprofessional, they gave me a date when the baby is going to be buried a day before the funeral that's only when they told us that there is an outstanding balance that will be needed otherwise we will have to postpone the funeral by that time we hve told the family and people that the funeral will be on Wednesday the 17th of January instead ,of them telling us everything in time they decided to do it on the last day they failed us as a family my family paid that 5200 that they say was needed but the service was very bad ,they came 3 hours late the was only a hersh to take the baby to the cemetery no family car that car left people at the cemetery no flower nothing everything was just bad I hate there service they ddnt treat us well or give my child the best send off ,I have opened a case against the hospital but they knew that my child is hurt and couldn't open a case against the hospital avbob is not a great policy to take ...