Worst company ever!!!

My aunt passed away on the 21st of July 2019 and she had a funeral policy with AVBOB, my mom contacted AVBOB and tried to arrange them to collect the body and was told they were too busy and had too many funerals on to do the collection!!!!!! She met with them at the hospital and gave them a copy of her id and was told it will be 2-3 weeks before the ashes are returned, my mom kept in phone contact with 2 people from the BRAAMFONTEIN BRANCH and she was advised that the death certificate was ready to be collected, she went to go and collect only to be told, no they needed a copy of her id, they also advised my mom that thier would be an extra amount would have to be paid for the cremation to take place, and this is now after the fact we were told that her ashes would be ready 2-3 weeks after.

No return phone calls, we paid the money and still no communication and we asked for a manager to contact us from the BRAAMFONTEIN BRANCH and to this date 23 October.

2 months after her passing we got a message from AVBOB about how sorry they are about the passing, and if we need counciling and they are available 24/7 to collect the body.

Her eldest son who lives in Australia has also being in phone contact has also been give the ru around by the BRAAMFONTEIN BRANCH of AVBOB and he's been told she has cremated and are waiting for collection of ashes.

Now we hear another story that she ha not been cremated and they acclamating bodies to start the crematorium .

WHAT IS THE ACTUAL TRUTH!!

PLEASE CONTACT LISA ON ***