Worse service ever.....funeral of Lehlohonolo Ledwaba

I was helped by the lady called Pat, she gave us the original quotation for 26K, we had to add other things , as it was a high profile funeral for The late Lehlohonolo Ledwaba who was a boxer and the final quotation was over 70K, which was paid to them, on this new quotaion i went to their offices 3times just to make sure that what ever i requested will be done and they confirmed that every thing was in order, the last time i went to their office was on Thursday and they said i must not stress every its in order for Saturday. We were charged over R2000 for the tent, which was suppose to be delivered Friday during the day, but their tent was delivered on Friday evening , we requested 3 family black family cars Mercedes we did not get that, i requested a bike to transport the coffin which we paid an extra R13000 but i got an ordinary hars. What really drove me mad is that they we suppose to bring my brothers body at 10 45 am Sat at the venue as we we're suppose to leave for the cemetry at 11am, which only came Sat at 11 55am almost an hour late, and when i called them to ask how far are they, they said they are waitng for us to came and identify the body, and it was after 11am when i called them, no one told us that we were suppose to came and identify the body, and bear in mind that this was high profile funeral media was all over, media ask my brother that are we sure that the undertaker was paid, we had to make excuses to the media and we had to leave the venue drive to Avbob office to identity my brother, we paid over R2000 for refreshments for the cemetry but they was only 12 bottles of juice, Avbob really failled my late brother and the family i dont advice any one to use Avbob especially for high profile funeral they are not professional and useless and we want a refund