Worse funeral services and they don't take their clients serious..

It honestly just gets worse with your service cause explain to me why yesterday I got a message from you/Avbob notifying me that you have reinstated the very policy I had it cancelled and lodged a complaint about, I went online and it was there saying now I owe, how? When Avbob is yet to reimbursed me for all the month's they have deducted without my consent. I don't think your team takes their clients seriously cause what you doing is not making sense at all and you right it is frustrating.

I just got confirmation that you finally cancelled the unauthorised policy now I'm waiting to be reimbursed, your sales person gave me a run around for months then stopped responding hence I had to come to this platform, I need my money back ASAP.... Also train your sales people to operate with honestly and clear communication.

So your team's sent me a email saying they sending my complaint to relevant department and I must wait 7 days but my thing is it's been months and all I'm asking is to be reimbursed, it's literally there on your system when this unauthorised policy was added and for how long, what exactly is needed? This is completely frustrating cause I have been with Avbob since 2013 with zero claims and have never missed payment. Your response and reasoning is infuriating.

Avbob today's reply is that they can not process my complaint cause I didn't add my policy ref number on the email while the sms they just sent actually has the policy ref number and the first email I received from them also contains the policy ref number, now this just further prove how dishonest and basically give you a run around...I'm beyond frustrated at this rate

Today I missed ONE CALL from your team and then got an email saying how they couldn't reach me and sent me a list of documents to fill and send, make it make sense again? Why you giving me that run around when you have all that info you need, it shows on your platform when this unauthorised policy was initiated, the sales person who added this policy took my Salary advice, bank statement and ID when I informed me about this policy and said he will sort it out but didn't, now tell me why must I go to the police station and fill ad affidavit? And a complete a complaint form? For what exactly when it's all there on your system, does it make sense to take an additional policy of the same thing on the same company to you? Why was I never asked for all these documents when this unauthorised policy was added. Your team further says they will close this case if I don't respond, now that will NOT HAPPEN, REIMBURSED ME FIRST.

Avbob your response is the same, your team is not working on anything. It's the 18 of Feb today and yet you reply with the same response. Just reimbursed me cause I have forwarded all the documents you requested. You still the worse service provider.

Your sale's person admitted that it was his fault the he added new policy, asked for my documents so I can be reimbursed, he then stopped responding to me and stopped showing up at my work as usual, can you also explain why would I agree to an additional policy of literally the same thing? Make it make sense? I still say you all are *****s and no investigation was done, had I not ask for this policy to be cancelled by my HR you will still be deducting. You not a honest company and don't value your clients regardless of how loyal they have been. I have been with your business for 13 year's and have never missed a single payments you *****S.