HM
Heriet M
1 reviews | Active since Nov 2025
27 Dec 2025, 18:05
Worse funeral cover
Still waiting for them to come back to me,, i haven't even received a call just to confirm that they are busy with the case...im not even willing to pay this month
Helpful (0)
Replies (4)0
Replies (4)
AVBOB Mutual Assurance Society's replyOfficial
29 Dec 2025, 13:49Dear HM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply29 Dec 2025, 13:49
Official
Dear HM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
HM
Heriet M's updateReviewer Update
30 Dec 2025, 11:17Avbob team i already sent my documents I'm waiting for my claim to be paid...i communicated with several consultant the first one sad my documents are in oder the second one sad they are finalizing my payment then after they said my documents are missing ,,im so disappointed really...they say they need a confirmation later from the traditional leader and i told them i don't have access to him since they had differences with my father so now i should settle my fathers debts before getting that letter of which is highly impossible since they need R12 000 and i don't have currently and already i have my own debts for his funeral so which means there's nothing i can do to claim my cash...
HM
Heriet M's update30 Dec 2025, 11:17
Reviewer Update
Avbob team i already sent my documents I'm waiting for my claim to be paid...i communicated with several consultant the first one sad my documents are in oder the second one sad they are finalizing my payment then after they said my documents are missing ,,im so disappointed really...they say they need a confirmation later from the traditional leader and i told them i don't have access to him since they had differences with my father so now i should settle my fathers debts before getting that letter of which is highly impossible since they need R12 000 and i don't have currently and already i have my own debts for his funeral so which means there's nothing i can do to claim my cash...
HM
Heriet M's updateReviewer Update
30 Dec 2025, 11:19what bothers me more is that when you join the service they don't even explain to you about the documents that will be need when u do the claim if ever i knew that they'll need a traditional leaders letter i should have canceled it before....avbob is a ****
HM
Heriet M's update30 Dec 2025, 11:19
Reviewer Update
what bothers me more is that when you join the service they don't even explain to you about the documents that will be need when u do the claim if ever i knew that they'll need a traditional leaders letter i should have canceled it before....avbob is a ****
AVBOB Mutual Assurance Society's replyOfficial
31 Dec 2025, 11:39Dear HM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply31 Dec 2025, 11:39
Official
Dear HM,
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team
We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.
Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.
Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.
Sincerely,
AVBOB Complaints Team