WITH AVBOB FAMILY COMES FIRST, ALWAYS! -BUL****

Whilst dealing with the sudden tragic death of a family member, we are fighting till today to get our cash-back. Every time there is something else they want or need when speaking to them. I totally understand their reasons for the delay in pay out, but the rude and arrogant manner they speak to you in is what makes me angry. The Worcester branch we dealt with offered an amazing service with the funeral and even offered to to deal with the claims department on our behalf after a staff member put the phone down in my ear. They claim that family comes first, but if that is how they treat a family member that is in pain, I'd rather find myself a new family.