WHERE DO ALL THE BIG SHOTS HIDE ? THAT WE CANNOT SPEAK TO THEM

it has now become beyond a joke with Avbob my debit orders for 2 months have been in-consistant . I was informed that each policy number refers to a specific individual that I have covered on the policy, and that each individual will be debited separately on my account on the 01st of each month 3 x R150 1 x R180 last month July 2023 R150 for one member was taken R180 for another member was taken R300 for one member was taken policy number refers to 1 individual R150 for the policy holder did not show at all This Month August 2023 My account was debited for R180 person was deceased in June R150 for the deceased's widow The main policy holder (myself ) the debit did not go off The main Policy holder's husband the debit order did not go through Imagine if there is a death at this point in time !!! what run around would I possible have then, Tidi Mekwa who sold me the policy promised to get back to me but to date has not. it is a diabolical mess, and to get someone with authority to call and sort this out is impossible. Talking to call center agents is a nightmare !!!