What A Poor Service

My mother passed on on the 24th June 2026 and I claimed cash at Avbob. From July and this month of August Avbob is still debiting the amount for her. I've been consulting with the Avbob branch in Khayelitsha and I've been getting no clarity. When I called in the call centre I was advised that the Khayelitsha branch needs to send my mother's documents. I've been in contact with the avbob call centre from the 13th of August and no one is responding to my emails. Can someone please make sure my deceased mother has been removed from your systems and pay me my refund for July and August. Your service is very disgusting in your Khayelitsha branch as your cashiers would send me from pillar to post. They would tell me to go to the Site B branch and I spend money on transport and when I get there the branch is closed. Even when I was submitting the funeral claim I was told to go to Site B, at Site B they said they don't assist with funerals until the Site B branch manager called the Khayelitsha branch and I was advised to go back to the Khayelitsha branch. Do you understand the frustration you're giving people during this difficult time?

If your Khayelitsha branch as the branch I claimed from for the funeral claim is supposed to submit the documents, why are they sending me to site B and what is taking so long for the Khayelitsha branch to send the documents to your head office as they were requested from the 13th of August.