What a HORRIFIC experience

<p>I lodged a complaint on the 25th July 2017 via email( ********** since i did not get any response by the 27th i lodged it on the website, still no responds. How long does it take for your complaints department aknowledge a complaint? let alone resolve it? Does it depend on what you are complaing about? Where are we supposed to complain to the Ombudsmen or are we supposed to turn a blind if we are unhappy and life goes on? I am appalled by the experience i have had with your institution. </p> <p>I am going to repeat myself for the third maybe this time around i will get some attention.</p> <p>I took out a policy with AVBOB in 2015 for my grandfather. The policy was for R8000.00 premium R160. I made sure that I pay that I pay R160.00 religiously to date.</p> <p>December 2016 I decided to top up the funeral plan and I was given options, I chose to top with R4000. 00 and I was advised that I will pay R60.00 and I requested the call center agent to load a debit order for that amount.</p> <p> </p> <p>I received an sms on the 5th July that I have to pay R430.00. I paid the amount on the 10th July 2017. On the 25th July 2017 I lodged a claim and I received a call that it was declined because I paid on the 10th July 2017and the policy holder passed away on the 9th July 2017.</p> <p> </p> <p>As far as I am concerned I do not owe AVBOB anything</p> <p>I requested that a debit order should go through my account however it was not processed.</p> <p>I as requested to pay the outstanding amount because AVBOB did not process the debit and I obliged.</p> <p>I made sure that I still per the R160.00 a per the original contract.</p> <p>I have spoken to number of your agents last month and this month and they confirmed that my policy will be paid out.</p> <p>May you also listen to the recording when I requested a top and debit to be processed.</p> <p> </p> <p>Today I am told that my claim won’t be paid out? Just because you have *********** staff or systems.</p> <p> </p> <p>May you please make sure that you look into all of this and pull all the calls I have made to AVBOB.</p> <p> </p> <p>I spoke to Maggie who is a supervisor at claims department and she promised to send me a decline letter, I am still waiting for it.</p> <p> </p> <p> </p> <p> </p> <p>The numbers I have used.</p> <p> </p> <p> ********** </p> <p> ********** </p> <p>010 ********** </p> <p> </p>