CG
Constance G
1 reviews | Active since Mar 2020
20 Jan 2021, 21:08
Were so disappointed
My brother passed away in Polokwane,my sister in law went and chose a casket and paid for it.When we went to fetch his remains,the casket we chose was not there,they sold it to someone. We had to rearrange with their branch in Tzaneen. They wasted our time and we arrived very late at home. The day of the funeral we told them that we start at 6 ,they arrived at 8.
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AVBOB Mutual Assurance Society's replyOfficial
22 Jan 2021, 14:24Dear Constance G,
We thank you for making us aware of your sister in law's recent experience in regards to AVBOB Funeral Services.
We will investigate her dissatisfaction upon receiving her complaint regarding the services provided by the relevant branch.
In order to address your sister’s complaint we request that she send it directly to ***.
We hope to hear from her as soon as possible.
Regards,
We thank you for making us aware of your sister in law's recent experience in regards to AVBOB Funeral Services.
We will investigate her dissatisfaction upon receiving her complaint regarding the services provided by the relevant branch.
In order to address your sister’s complaint we request that she send it directly to ***.
We hope to hear from her as soon as possible.
Regards,
Best regards,
AVBOB Mutual Assurance Society's reply22 Jan 2021, 14:24
Official
Dear Constance G,
We thank you for making us aware of your sister in law's recent experience in regards to AVBOB Funeral Services.
We will investigate her dissatisfaction upon receiving her complaint regarding the services provided by the relevant branch.
In order to address your sister’s complaint we request that she send it directly to ***.
We hope to hear from her as soon as possible.
Regards,
We thank you for making us aware of your sister in law's recent experience in regards to AVBOB Funeral Services.
We will investigate her dissatisfaction upon receiving her complaint regarding the services provided by the relevant branch.
In order to address your sister’s complaint we request that she send it directly to ***.
We hope to hear from her as soon as possible.
Regards,
Best regards,