Waste of time and money

My father passed away on the 27/11/19, avbob wynberg collected his body that same evening. since my fathers passing avbob has called me twice, to find out when I am bring his clothes and today to inform me that there is a document I need to sign. I was told my fathers cremation would take place on the 7/12/19, I have been in contact with Clive at the Wynberg branch since asking when we would receive the ashes every time I was told that Clive would call me back, today after going to the branch I find out that my father has not yet been cremated. this is unacceptable, I know that this is a business, but where is the empathy or sympathy that comes along with dealing with family members who have lost a loved on.