SM
Sicelo M
1 reviews | Active since Mar 2021
18 Jul 2024, 19:40
Very poor service from AVBOB
I phoned today wanting to remove one person from my funeral cover. I was told that I must write a letter, sign it and attach my ID copy, what an admin just to a person removed. I ask for a superior to save the day, I'm told they are not available and I'm transferred back to switchboard. What a terrible experience. I just needed to remove one person from my policy.
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AVBOB Mutual Assurance Society's replyOfficial
22 Jul 2024, 09:46Dear Sicelo Majozi,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply22 Jul 2024, 09:46
Official
Dear Sicelo Majozi,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly. Our team is currently reviewing your complaint and will get back to you as soon as possible with a solution. We appreciate your patience and understanding. Kind regards,AVBOB Complaints Team