Very Poor Service

I lost my granny on the 22 May, by the 23 May everything was organized and "sorted" with AVBOB, on the 24 May I went back to Avbob offices to make changes with the time of the funeral service. So from the 23 May to the 30 May I went to Avbob to make sure that everything goes well on the day of the burial. There was some money I had to pay to Avbob because of the Casket we chose, I had to beg Reginah from Avbob Bara Mall to give me the banking details which took her the whole week to send, I was under charged for the grave money and as soon as she realized that I had to drive back to the offices to make a CASH payment as that was the only kind of payment they accepted for grave money, there were other minor extras that we had asked for such as VIP toilet and she promised that everything will be fine for the day of the burial. On Friday the 31 May I received a call around 11am letting me know that the time we had agreed on has to be changed as they over booked for that time, she told me this a day(few hours) before the funeral. @3pm we had no tent and no gas stove. Nothing had been delivered. We had asked them to deliver the body @4pm at my house, at 3h30 we received a call asking if are we fetching the body or are we collecting, but the paperwork has stated clearly that they should deliver. The programs were only delivered at 22:00, and also on Saturday we had no grave marker. The list is very long of all the wrong doings that AVBOB had done.