Useless Company

i submitted the documents on 24.07.2020. i kept on following up everyday and they kept telling me their claim handler is not available - this morning on 03.08.2020 the rude ass C Kotze call sand ****en tells me she wont process my claim because my one document is not certified and HUNG up - i want all my 8 year premiums from you as you are useless bunch of idiots - you ****en sell that you pay and this and that but i keep calling and you dont have concrete feedback. you should train you useless claims handlers how to handle simple claims