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Philile M

1 reviews | Active since Apr 2021

06 Sept 2022, 14:01

Useless Avbob

Avbob deserves a 0. Poor customer service and poor handling of complaints. Their service department is useless. A policy was **********ly opened in my name. I went to avbob newcastle branch to report it on the 6th of June 2022. I was told my policy would take 6 weeks to cancel. It's 3 months later and still no cancelation. I called them today and was told I will receive an sms when the policy has been canceled. I received my payslip today which showed that they will continue to debit even this month. This is unacceptable.

0
Replies (1)
AVBOB Mutual Assurance Society
AVBOB Mutual Assurance Society's reply06 Sept 2022, 14:39
Official
Dear Philile Mngadi
We regret any delay experienced by you with your recent complaint.

Due to very high volume of complaints received, we regret the delayed response provided.

The complaint is still pending and a outcome will be confirmed as soon as possible.

Kind Regards,

AVBOB Complaints Department

Best regards,