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Philile M
1 reviews | Active since Jul 2014
21 Aug 2023, 15:06
Urgent resolution required from AVBOB
I have been an AVBOB client for over 20 years. on the 27th of July I received a message that "AVBOB Policy AL***X9. We have received a payment on the police. The policy status is however paid up. Please do not continue with payments. Call *** for more information". To my surprise I called the number with no success. Left a message to be called back but nothing. I went to their website, and it says if you receive such a message, it means you are dead, and someone claimed. I need this resolved ASAP!!! I am alive and if there has been *****, I would like it resolved. I want feedback - my number is *** - Philile Mkhwa****
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AVBOB Mutual Assurance Society's replyOfficial
24 Aug 2023, 09:18Dear Philile Mkhwa****,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply24 Aug 2023, 09:18
Official
Dear Philile Mkhwa****,
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team
We acknowledge your complaint and apologize for any inconvenience caused. We take your feedback seriously and are committed to resolving the issue promptly.
Our team is currently reviewing your complaint and will get back to you as soon as possible. We appreciate your patience and understanding.
Kind regards,AVBOB Complaints Team