eS
esethu S
1 reviews | Active since May 2018
22 May 2025, 13:47
Urgent: Issue with Self Service Portal Access and Unresponsive Support
I'm writing to express my frustration and concern regarding the issues I've been experiencing with accessing my self-service portal. Despite numerous attempts, I'm unable to sign in, and I've been met with unhelpful responses from your support team.
I've emailed and called your team multiple times, but my concerns have been consistently ignored. When I call from my registered number, it's never picked up, and when I call from a different number, the call is abruptly ended. I've even been flagged, which seems to be the reason for the lack of assistance.
I'm worried that this issue might be affecting my policy.
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AVBOB Mutual Assurance Society's replyOfficial
28 May 2025, 15:31Dear ES,
We truly regret to hear about your recent experience with AVBOB . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
AVBOB Mutual Assurance Society's reply28 May 2025, 15:31
Official
Dear ES,
We truly regret to hear about your recent experience with AVBOB . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB . We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We will be in touch with you shortly to provide an update and resolution. We appreciate your patience and understanding as we work to address this matter.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team