1 reviews | Active since Jan 2025
Urgent: Dissatisfaction Regarding Unauthorized Debit Order and Refund Delay
I am writing to formally express my dissatisfaction regarding my recent experience with Avob. When I app**** for funeral policy, I specifically requested that my commencement date be set for 1 April, with the first debit order to be processed on 25 March. However, I noticed that a debit order was processed from my account earlier than agreed.
Upon noticing this, I submitted a refund request on Tuesday, 25 February. Despite this, I have been informed that, to date, no action has been taken on my request. This delay is highly concerning, and I would appreciate urgent feedback on when I can expect the matter to be resolved.
Please provide me with an update on the status of my refund at your earliest convenience. I look forward to your prompt response.
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We confirm your request was finalised on 05 March 2025.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team
We truly regret to hear about your recent experience with AVBOB policy. We understand how frustrating this must be, and I want to assure you that your satisfaction is our top priority.
We confirm your request was finalised on 05 March 2025.
Thank you for bringing this to our attention. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for all our customers.
Sincerely,
AVBOB Complaints Team