Urgent Complaint Regarding AVBOB’s Poor Service on My Late Sister’s Accidental Cover

Item: AVBOB Mutual Assurance Society
Rating: 2
Author: Abram M

Good day

I am writing to formally lodge a complaint regarding the unacceptable service I have received from AVBOB in handling my late sister’s accidental cover claim. Despite submitting all the required documents as requested, AVBOB has continuously delayed the process, now demanding blood and alcohol results—information that reportedly takes up to ten years to obtain.

I have made multiple attempts to communicate with AVBOB via email, yet they have completely failed to respond. The lack of transparency, responsiveness, and empathy in such a critical matter is not only distressing but also highly unprofessional.

I urge AVBOB to address this matter with immediate effect, provide clear communication, and process the claim fairly without unnecessary delays and ensure that proper accountability is upheld.

I appreciate your assistance in resolving this matter.

Sincerely,

Helpful (0)

Replies (1)

AVBOB Mutual Assurance Society's replyOfficial

19 Jun 2025, 08:40

Dear A

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,

AVBOB Mutual Assurance Society's reply19 Jun 2025, 08:40

Official

Dear A

We sincerely apologise for the delay in resolving your recent complaint. We understand how frustrating this must be, and we want to assure you that your satisfaction is our top priority.

Our team is actively working to address this matter and will provide you with a confirmed resolution as soon as possible. We appreciate your patience and understanding during this time.

Thank you for bringing this to our attention. Your feedback is invaluable to us as we strive to improve our services.

Sincerely,